Frequently Asked Questions

Find answers to the most common questions about Open House. If you don't see your question here, please contact our support team.

Getting Started

How do I create an account?

Creating an account is easy:

1. Visit our signup page
2. Enter your name, email, and create a password
3. Verify your email address
4. Start using all features immediately

What's included in my subscription?

Your $9.99/month subscription includes:

• Unlimited property listings
• Visitor tracking and lead capture
• Interactive property search with maps
• Public property pages
• Analytics and reporting
• All platform features

Can I cancel my subscription?

Yes, absolutely! You can cancel your subscription at any time from your account settings. There are no cancellation fees or penalties.

Property Management

How many properties can I create?

You can create unlimited properties with your subscription. There are no limits on the number of properties you can manage.

What file types are supported for images?

We support the following image formats:

• JPG/JPEG
• PNG
• WebP

Maximum file size is 5MB per image, and we recommend using images that are at least 1200x800 pixels for best quality.

Can I edit properties after creating them?

Yes! You can edit any property at any time. Simply go to your property listing and click the "Edit" button to make changes.

How do I delete a property?

To delete a property:

1. Go to your property listing
2. Click the "Delete" button
3. Confirm the deletion

Warning: Deleting a property is permanent and cannot be undone.

Do properties automatically appear on the search map?

Yes! When you create or update a property, our system automatically generates latitude and longitude coordinates. Your properties will appear on the interactive search map without any manual work.

Visitor Tracking

How does visitor tracking work?

Visitor tracking allows you to capture information from people who visit your open houses:

1. Enable visitor tracking for a property
2. Share the sign-in link with visitors
3. Visitors fill out a simple form
4. You receive their information in your dashboard

What information do I collect from visitors?

The visitor sign-in form collects:

• Name, email, and phone number
• Interest level (High, Medium, Low)
• Buying timeline
• Financing status
• Additional notes

Can I export visitor data?

Yes! You can export visitor data in CSV format for importing into your CRM or other systems.

Is visitor data secure?

Absolutely! We take data security seriously:

• All data is encrypted in transit and at rest
• We comply with data protection regulations
• You control your data and can export it anytime
• We never share your data with third parties

Public Listings & Search

How do public property pages work?

Each property automatically gets a public page that anyone can visit:

• Beautiful photo galleries with lightbox viewing
• Complete property details and descriptions
• Contact forms for interested buyers
• Mobile-optimized design
• SEO-friendly URLs

How does the interactive search work?

Our interactive search allows buyers to find properties:

• Map-based search with property markers
• Filter by location, price, beds, baths, property type
• Click markers to see property details
• Works perfectly on mobile devices

Can I control which properties are public?

Yes! You can set properties as public or private. Private properties won't appear in search results or have public pages.

Analytics & Reporting

What analytics are available?

You can track:

• How many people view each property
• Visitor sign-ins and lead generation
• Property performance and interest levels
• Monthly reports and trends

Can I export reports?

Yes! You can export analytics data in various formats for further analysis or sharing with clients.

Technical Questions

What browsers are supported?

Open House works on all modern browsers:

• Chrome (recommended)
• Firefox
• Safari
• Edge

Is Open House mobile-friendly?

Yes! Open House is fully responsive and works perfectly on:

• Smartphones
• Tablets
• Desktop computers

Do I need to install any software?

No! Open House is a web-based platform. You can access it from any device with an internet connection and a web browser.

Pricing & Billing

How much does Open House cost?

Open House costs $9.99/month for our special early bird pricing (normally $39.99). This includes all features with no additional charges.

Are there any hidden fees?

No! The $9.99/month price includes everything. No setup fees, no per-property charges, no surprises.

What payment methods do you accept?

We accept all major credit and debit cards. Payments are processed securely through our payment provider.

Can I get a refund?

We don't provide refunds for partial months, but you can cancel anytime and won't be charged for future months.

Support & Help

How do I get help if I have a problem?

We're here to help! You can:

• Email us at [email protected]
• Check our documentation for detailed guides
• Browse our FAQ for common questions

How quickly do you respond to support requests?

We typically respond to support emails within 24 hours, often much sooner.

Do you offer training or onboarding?

Yes! Our documentation provides comprehensive guides to help you get started quickly. The platform is designed to be intuitive and easy to use.